Returns
You can return any item from stupormundieyewear.com within 30 days of delivery. To be refunded, products must be returned clean, unworn, and with their security tag still on. We will check them once we receive them, and if they are eligible for a refund, we will send you a confirmation email. The refund will be credited into your account within the next 14 days.
Refunds
Once we receive your returned items, we will send you a confirmation e-mail; you can then expect your refund within 14 business days. Please note that the responsibility of the item to be returned is yours until it reaches us. Items that are worn, damaged or without their security tag or original packaging will not be refunded.
How to return items
If you made your order as a registered user, you can easily manage returns through your account. We will send you a confirmation e-mail with further instructions. If you purchased as a guest, you can send your return requests to info@stupormundieyewear.com providing the following information:
· Your order number
· The name and code of the items you wish to return
Our Customer Service team will assist you within 24 business hours.
For help us process your return in the quickest time possible, please follow these steps.
1. Pack the item securely, using the original packaging where possible.
2. Attach the pre-paid label included with your order.
3. Contact our Customer Service team to arrange a courier pick up.
4. Wait for our confirmation email.
Payments
Credit card
You can pay by Visa, Mastercard, American Express, Diners & Discovery and China UnionPay through our secure encrypted system. Payment will be taken as soon as your order is confirmed.
Delivery times
Delivery times vary depending on the item and are always displayed on each product page. Once you have placed your order, you will receive a confirmation e-mail including the expected delivery details. We will also send you the link and tracking number to follow the shipment at any time. Ready-to-ship products are usually delivered within 3 business days to Italy and within 5/7 business days to other countries. Other items may take up to 15 business days. If you make an order after 12:00 PM (CET), on Saturday and Sunday, or during national holidays, it will be processed on the next business day. Our Customer Service team will notify you promptly regarding any unexpected delays
Orders
Information about your order
Once you have placed your order on stupormundieyewear.com, you will receive a confirmation e-mail to the address supplied. If we are unable to fulfill your order for any reason, we will contact you and send you a refund via wire transfer or PayPal. In the case of necessary alternative arrangements, our Customer Service team will get in touch to guarantee you receive your refund at the earliest possible time.
Prices
The prices displayed at stupormundieyewear.com include import duties and taxes. Stupor Mundi reserves the right to change the price of any product on the website without prior notice. Variations won’t apply on orders that have already been confirmed.
Cancellations
Cancellation is free of charge if caused by a disruption on our end. In all other cases, you can request to cancel your order only if the product has not yet been shipped. You will be charged a fee of €10. Conversion to other currencies will follow the exchange rate applicable at the time of the cancellation request according to the European Central Bank. If you need to cancel your order, please email your request to info@stupormundieyewear.com with your order number.
